Help Center
FAQs & Help Center
All ZORO cameras come with a 1-year official warranty that covers manufacturing defects and hardware failures under normal use conditions. The warranty is valid worldwide and can be claimed at any authorized ZORO service center.
Yes, all ZORO cameras are waterproof up to 30 meters (98 feet) without a case. For deeper underwater use, we recommend using the optional waterproof diving case, which allows you to dive up to 60 meters (197 feet).
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, bank transfers, and various local payment methods depending on your country. All transactions are secured with SSL encryption.
Standard shipping typically takes 7-14 business days, while express shipping takes 3-7 business days. Delivery times may vary depending on your location and customs processing. Free shipping is available on orders over $99.
Yes, we offer a 30-day free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund. The product must be in its original condition with all accessories and packaging.
Warranty Information
What Is Covered
- Manufacturing defects
- Hardware failures under normal use
- Battery defects
- Camera sensor issues
- Button and port failures
What Is Not Covered
- Physical damage from drops or impacts
- Water damage beyond the specified depth rating
- Damage from unauthorized modifications or repairs
- Normal wear and tear
- Lost or stolen items
How to Claim Warranty
- Contact our support team with your order number and a description of the issue
- Provide photos or videos showing the problem if possible
- Our support team will assess the issue and provide instructions
- Ship the product to our service center if required
- We will repair or replace the product and ship it back to you
Return Policy
Return Period
We offer a 30-day return policy from the date of delivery. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
Return Conditions
- The product must be unused and in the same condition that you received it
- The product must be in the original packaging
- All accessories and manuals must be included
- Proof of purchase is required
How to Return
- Contact our support team to initiate a return request
- Our team will provide you with a return shipping label
- Pack the item securely in its original packaging
- Attach the shipping label and drop off the package at the designated carrier
- Once we receive and inspect the item, we will process your refund
Refund Process
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to the original payment method used for the purchase. You will receive an email notification once the refund has been processed.
Shipping Information
Shipping Methods
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7-14 Business Days | $9.99 (Free on orders over $99) |
| Express Shipping | 3-7 Business Days | $19.99 |
| Overnight Shipping | 1-2 Business Days | $39.99 |
International Shipping
We ship to over 200 countries worldwide. International shipping times and costs vary by destination. Customers are responsible for any customs duties or import taxes that may apply. Free international shipping is available on orders over $150.
Order Processing
Orders are typically processed within 1-2 business days. During peak seasons or holidays, processing times may be longer. You will receive a confirmation email with tracking information once your order has been shipped.
Order Tracking
Track Your Order
Contact Us
Send Us a Message
Email Support
support@zoro.cam
Phone Support
+1 (888) 555-0123
Mon-Fri 9AM-6PM EST
Live Chat
Available 24/7
Mailing Address
ZORO Inc.
123 Innovation Drive
San Francisco, CA 94103
United States