Shipping Policy

1. Shipping Overview

At ZORO, we offer worldwide shipping to ensure our products reach customers around the globe. We strive to process and ship all orders as quickly as possible while ensuring they are properly packaged and protected.

2. Free Shipping

We offer free worldwide shipping on orders over $99. For orders under $99, standard shipping rates apply based on destination and package weight.

3. Shipping Methods

We offer several shipping options to meet your needs:

• Standard Shipping: 7-21 business days, free on orders over $99
• Express Shipping: 5-10 business days, available for additional fee
• Premium Shipping: 3-7 business days, available for additional fee

4. Processing Time

Orders are typically processed within 1-3 business days. During peak seasons or holidays, processing time may be longer. You will receive a confirmation email with tracking information once your order has shipped.

5. International Shipping

We ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times may vary based on destination country's customs procedures.

6. Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can track your order status on our website using the tracking number provided.

7. Shipping Issues

If you experience any issues with your shipment, such as delays or lost packages, please contact our customer support team at support@zoro.cam. We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Shipping Address

Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately, and we will do our best to accommodate your request.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team at support@zoro.cam. Our team is available to help you Monday through Friday, 9:00 AM to 6:00 PM (GMT+8).