Refund Policy

Last Updated: January 1, 2023

1. Our Return Policy

At ZORO, we want you to be completely satisfied with your purchase. We offer a 30-day free return policy for all products purchased directly from our website.

If you're not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.

2. Return Conditions

To be eligible for a return, please ensure that:

  • The product is in its original packaging
  • The product is unused and in the same condition as when you received it
  • All accessories, manuals, and included items are present
  • You have the proof of purchase (receipt or order number)

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@zoro.cam
  2. Provide your order number and reason for return
  3. Wait for return authorization and shipping instructions
  4. Package the item securely in its original packaging
  5. Ship the item to the address provided by our support team
  6. Provide us with the tracking number once shipped

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days.

The refund will be credited to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider's policies.

5. Return Shipping

For defective or damaged items, ZORO will cover the return shipping costs. For returns due to customer preference or change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of your returned item without tracking information.

6. Exchanges

If you would like to exchange your product for a different model or color, please contact our customer support team. Exchanges are subject to product availability.

For exchanges, the customer is responsible for return shipping costs, and we will cover the shipping costs for sending the replacement item.

7. Warranty Claims

For warranty-related issues, please refer to our warranty policy. Our 1-year official warranty covers manufacturing defects and hardware failures under normal use conditions.

Warranty claims are processed separately from regular returns and may have different procedures and timeframes.

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used or damaged by the customer
  • Items returned without original packaging or accessories
  • Items returned more than 30 days after delivery
  • Digital products or software licenses
  • Customized or personalized items

9. Contact Us

If you have any questions about our return and refund policy, please contact our customer support team:

  • Email: support@zoro.cam
  • Phone: +1-800-ZORO-CAM
  • Live Chat: Available on our website